This Is Service Design Doing
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Size: 71.48 MB
Format: PDF, Docs
View: 6813
Download Read Online
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Size: 71.48 MB
Format: PDF, Docs
View: 6813
Download Read Online
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.