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De-Escalate

De-Escalate

Author: Douglas E. Noll
Publisher: Simon and Schuster
ISBN: 1501176250
Pages: 256
Year: 2017-09-12
Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described “lawyer turned peacemaker” Douglas E. Noll. We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society. With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all.
De-Escalate

De-Escalate

Author: Douglas E. Noll
Publisher: Simon and Schuster
ISBN: 1582706557
Pages: 256
Year: 2017-09-12
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--
Elusive Peace

Elusive Peace

Author: Douglas E. Noll
Publisher: Prometheus Books
ISBN: 1616144181
Pages: 304
Year: 2011-04-01
This in-depth analysis goes behind the headlines to understand why crucial negotiations fail. The author argues that diplomats often enter negotiations with flawed assumptions about human behavior, sovereignty, and power. Essentially, the international community is using a model of European diplomacy dating back to the 18th century to solve the complex problems of the 21st century. Through numerous examples, the author shows that the key failure in current diplomatic efforts is the entrenched belief that nations, through their representatives, will act rationally to further their individual political, economic, and strategic interests. However, the contemporary scientific understanding of how people act and see their world does not support this assumption. On the contrary, research from decision-making theory, behavioral economics, social neuropsychology, and current best practices in mediation indicate that emotional and irrational factors often have as much, if not more, to do with the success or failure of a mediated solution. Reviewing a wide range of conflicts and negotiations, Noll demonstrates that the best efforts of negotiators often failed because they did not take into account the deep-seated values and emotions of the disputing parties. In conclusion, Noll draws on his own long experience as a professional mediator to describe the process of building trust and creating a climate of empathy that is the key to successful negotiation and can go a long way toward resolving even seemingly intractable conflicts. From the Hardcover edition.
Problem Solving, Decision Making, and Professional Judgment

Problem Solving, Decision Making, and Professional Judgment

Author: Paul Brest, Linda Hamilton Krieger
Publisher: Oxford University Press
ISBN: 0195366328
Pages: 665
Year: 2010-06-17
In Problem Solving, Decision Making, and Professional Judgment: A Guide for Lawyers and Policymakers, Paul Brest and Linda Hamilton Krieger prepare students and professionals to be creative problem solvers, wise counselors, and effective decision makers. The authors provide readers with knowledge of decision theory, probability and statistics, social and cognitive psychology, and arm them against common sources of judgment error. The ultimate goal is to help readers "get it right" in their roles as professionals, citizens, and individuals.
Safe Within These Walls

Safe Within These Walls

Author: Andra Medea
Publisher: Capstone Classroom
ISBN: 1625215185
Pages: 176
Year: 2013
"In the wake of school tragedies and the growing concern about creating safe environments for children, teachers, parents, and school personnel, this resource provides practical techniques and guidelines for de-escalating aggression with insight and finesse rather than with force. Andra Medea, an instructor in conflict management and nationally recognized expert, developed the Virtual Tranquilizer, a set of non-contact de-escalation techniques used by psychiatric staff, school administrators, and even court personnel. In this readily accessible book, she explains how to manage aggression from tantrums to mental health issues and school shootings, using anecdotes, research-informed techniques, and, at times, humor. Readers will find the concrete tools they need to create a positive climate in which they recognize signs of building aggression and use practical techniques to head it off: demonstrating that the best way to handle violence is to keep it from happening in the first place."
The 9/11 Commission Report

The 9/11 Commission Report

Author: National Commission on Terrorist Attacks upon the United States
Publisher: W. W. Norton & Company
ISBN: 0393060411
Pages: 604
Year: 2004
Provides the final report of the 9/11 Commission detailing their findings on the September 11 terrorist attacks.
Seven Cups of Consciousness

Seven Cups of Consciousness

Author: Aleya Dao
Publisher: New World Library
ISBN: 160868332X
Pages: 224
Year: 2015-08-14
Knowing that you are “a spiritual being having a human experience” is eye-opening and inspiring, but can it tangibly transform your life? Pioneering healer Aleya Dao does more than say yes to this question — she shows you how, with stories and practices that are as potent and fresh as a morning cup of coffee or tea. By turning to your inner world, you can work with the limitless energies that create your outer world, making strides you never thought possible. With the help of your Higher Self, your angelic support Team, and the challenges you encounter every day, you will discover a whole new experience of empowerment, purpose, and joy.
Words of Power

Words of Power

Author: Ellis Amdur
Publisher: Createspace Independent Publishing Platform
ISBN: 1986796957
Pages: 218
Year: 2018-03-29
Aggression touches all of our lives. Whether it is a customer or angry coworker, an upset family member or a stranger we bump into on the street, all of us, at times, must deal with aggressive people. Words of Power is not a book for specialists. It is written for ordinary people who may, on occasion, have to deal with an angry, even an enraged person.This book was written with the help of a unique cadre of critical readers. Rather than professionals, they are people from ordinary walks of life. They share several things in common: their professions do not require them to interact on a regular basis with aggressive people; their family lives are healthy; they are not experts at self-defense or martial arts; and they lead happy lives, largely untouched by violence. Their job was to read through the original manuscript and highlight all the things that they felt they did NOT need to know. What remains is the information that ordinary people need: no more, no less. The book is simple without being simplistic. It is a comprehensive guidebook on how to de-escalate angry people and how to use verbal control tactics to manage the behaviors of enraged people. Words of Power also teaches how to develop your intuition, so that you become aware and can react before something has truly become dangerous. Most importantly, this book teaches how to calm and center yourself so that you have access to your best, most powerful qualities. You have the best chance of achieving peace when you embody peace.
The Explosive Child

The Explosive Child

Author: Ross W. Greene, PhD
Publisher: Harper Collins
ISBN: 0062339796
Pages: 304
Year: 2014-05-20
Screaming, swearing, crying, hitting, kicking, spitting, biting...these are some of the challenging behaviors we see in kids who are having difficulty meeting our expectations. These behaviors often leave parents feeling frustrated, angry, overwhelmed, and desperate for answers. In this fully revised and updated book, Dr. Ross Greene helps you understand why and when your child does these things and how to respond in ways that are nonpunitive, nonadversarial, humane, and effective. Dr. Greene describes how best to: Understand the factors that contribute to challenging episodes. Identify the specific situations in which challenging episodes are likely to occur. Reduce or eliminate challenging episodes by solving the problems that cause them. Solve problems collaboratively (rather than unilaterally) and proactively (rather than reactively). Help your child develop the skills to be more flexible, solve problems, and handle frustration more adaptively. Reduce hostility and antagonism between you and your child. With Dr. Greene's practical, expert guidance, you and your child will forge a new relationship based on communication and mutual respect.
De-Escalate

De-Escalate

Author: Douglas E. Noll
Publisher: Simon and Schuster
ISBN: 1582706557
Pages: 256
Year: 2017-09-12
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--
The Seven Principles for Making Marriage Work

The Seven Principles for Making Marriage Work

Author: John Gottman, PhD, Nan Silver
Publisher: Harmony
ISBN: 1101902914
Pages: 320
Year: 2015-05-05
Just as Masters and Johnson were pioneers in the study of human sexuality, so Dr. John Gottman has revolutionized the study of marriage. As a professor of psychology at the University of Washington and the founder and director of the Seattle Marital and Family Institute, he has studied the habits of married couples in unprecedented detail over the course of many years. His findings, and his heavily attended workshops, have already turned around thousands of faltering marriages. This book is the culmination of his life's work: the seven principles that guide couples on the path toward a harmonious and long-lasting relationship. Straightforward in their approach, yet profound in their effect, these principles teach partners new and startling strategies for making their marriage work. Gottman helps couples focus on each other, on paying attention to the small day-to-day moments that, strung together, make up the heart and soul of any relationship. Being thoughtful about ordinary matters provides spouses with a solid foundation for resolving conflict when it does occur and finding strategies for living with those issues that cannot be resolved. Packed with questionnaires and exercises whose effectiveness has been proven in Dr. Gottman's workshops, The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential. The Seven Principles for Making Marriage Work is the result of Dr. John Gottman's many years of closely observing thousands of marriages. This kind of longitudinal research has never been done before. Based on his findings, he has culled seven principles essential to the success of any marriage. Maintain a love map. Foster fondness and admiration. Turn toward instead of away. Accept influence. Solve solvable conflicts. Cope with conflicts you can't resolve. Create shared meaning. Dr. Gottman's unique questionnaires and exercises will guide couples on the road to revitalizing their marriage, or making a strong one even better.
Created for Connection

Created for Connection

Author: Sue Johnson, Kenneth Sanderfer
Publisher: Little, Brown
ISBN: 0316307408
Pages: 336
Year: 2016-10-04
"Whoever does not love does not know God, because God is love."--1 John 4:8 Are you looking to enrich a healthy relationship, revitalize a tired one, or rescue one gone awry? Do you yearn to grow closer to God, and to further incorporate Him and His teachings into your marriage? We all want a lifetime of love, support, and faith. But sometimes we need a little help. Enter Dr. Sue Johnson, developer of Emotionally Focused Therapy (EFT) and "the best couple therapist in the world," according to bestselling relationship expert Dr. John Gottman. In CREATED FOR CONNECTION, Dr. Johnson and Kenneth Sanderfer, a leading EFT practitioner in the Christian community, share Johnson's groundbreaking and remarkably successful program for creating stronger, more secure relationships not only between partners, but between us and God. The message of CREATED FOR CONNECTION is simple: Forget about learning how to argue better, analyzing your early childhood, or making grand romantic gestures. Instead, get to the emotional underpinnings of your relationship by recognizing that you are attached to and dependent on your partner in much the same way that a child is on a parent, and we are on the Heavenly Father, for nurturing, soothing, and protection. The way to enhance or save our relationships with each other and with God is to be open, attuned, responsive, and to reestablish safe emotional connection. Filled with Bible verses, inspiring real-life stories, and guidance, CREATED FOR CONNECTION will ensure a lifetime of love.
Listen Up Or Lose Out

Listen Up Or Lose Out

Author: Robert Bolton, Dorothy Grover Bolton
Publisher:
ISBN: 0814432018
Pages: 272
Year: 2018-02-27
Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to: Avoid the urge to criticize, question, or advise - Focus on the speaker's point of view - Ask the right questions, in the right order - Restate the speaker's key points and keep the conversation moving - Read people's feelings and reflect them back - Find solutions together Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!
Crisis Intervention 101

Crisis Intervention 101

Author: Linda Flanders
Publisher:
ISBN: 1517104009
Pages: 26
Year: 2015-09-05
CRISIS INTERVENTION 101In America, one in four people live with a diagnosable mental illness. Sadly, one in six of those people will have some contact with the police during their lifetime. Tragically, jails and prisons house ten times more people living with a mental illness as there are in hospitals. We want to change that.Mental illness is a brain disorder or chemical imbalance. It cares nothing for race, religion, age or gender. It doesn't matter if we're rich or poor, a brilliant mathematician or in special ed. It's simply another form of illness or injury that affects human beings. And, a mental health crisis is a medical crisis. A person needs help.Crisis Intervention 101 gives a simple overview of mental health and the calls first responders most often are called to; reasons why a crisis can happen, and offers basic understanding about how to verbally de-escalate a crisis. These skills are taught in a common sense approach, and are appropriate for law enforcement, emergency responders, school personnel and advocates. They can also be learned by anyone. They should be learned by everyone.Used across the nation, these de-escalation steps are a change to the traditional authoritarian model. Rather than giving orders, we learn how to "actively listen." The book uses pictures and short descriptions to show how to build a truthful and honest rapport with another person and how to offer options; allowing a person time to choose the best option under the circumstances. We all want to be understood. These are human communication skills and can be mastered by us all. Imagine the difference if we did.Imagine a world if we do.This basic book includes links to two accompanying videos. These short videos show an overview of a mental health crisis and examples of the verbal de-escalation steps in action. The book and videos are used in a crisis intervention advanced training designed specifically for rural law enforcement.The class is approved by Minnesota Police Officers Standards and Training (POST) for continuing education credits for law enforcement. It can be adapted for anyone who works with people in crisis.50% of the proceeds from this book are donated to advocacy organizations:25% to the National Alliance on Mental Illness (NAMI) St. Croix Valley 25% to HOPE Coalition to end child abuse, sexual assault, domestic violence and homelessness.
The 5 Second Rule

The 5 Second Rule

Author: Mel Robbins
Publisher: Savio Republic
ISBN: 1682612392
Pages: 240
Year: 2017-02-28
Throughout your life, you've had parents, coaches, teachers, friends, and mentors who have pushed you to be better than your excuses and bigger than your fears. What if the secret to having the confidence and courage to enrich your life and work is simply knowing how to push yourself? Using the science habits, riveting stories and surprising facts from some of the most famous moments in history, art and business, Mel Robbins will explain the power of a "push moment." Then, she'll give you one simple tool you can use to become your greatest self. It take just five seconds to use this tool, and every time you do, you'll be in great company. More than 8 million people have watched Mel's TEDx Talk, and executives inside of the world's largest brands are using the tool to increase productivity, collaboration, and engagement. In The 5 Second Rule, you'll discover it takes just five seconds to: Become confident Break the habit of procrastination and self-doubt Beat fear and uncertainty Stop worrying and feel happier Share your ideas with courage The 5 Second Rule is a simple, one-size-fits-all solution for the one problem we all face—we hold ourselves back. The secret isn't knowing what to do—it's knowing how to make yourself do it. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Arial}