Negotiating the Impossible
Author: Deepak Malhotra
Publisher: Berrett-Koehler Publishers
Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations. But he also shows how these same principles and tactics can be applied in everyday life, whether you are making corporate deals, negotiating job offers, resolving business disputes, tackling obstacles in personal relationships, or even negotiating with children. As Malhotra reminds us, regardless of the context or which issues are on the table, negotiation is always, fundamentally, about human interaction. No matter how high the stakes or how protracted the dispute, the object of negotiation is to engage with other human beings in a way that leads to better understandings and agreements. The principles and strategies in this book will help you do this more effectively in every situation.
The Art of Negotiation
Author: Michael Wheeler
Publisher: Simon and Schuster
A member of the world renowned Program on Negotiation at Harvard Law School introduces the powerful next-generation approach to negotiation. A member of the world-renowned Program on Negotiation at Harvard Law School introduces the powerful next-generation approach to negotiation. For many years, two approaches to negotiation have prevailed: the “win-win” method exemplified in Getting to Yes by Roger Fisher, William Ury, and Bruce Patton; and the hard-bargaining style of Herb Cohen’s You Can Negotiate Anything. Now award-winning Harvard Business School professor Michael Wheeler provides a dynamic alternative to one-size-fits-all strategies that don’t match real world realities. The Art of Negotiation shows how master negotiators thrive in the face of chaos and uncertainty. They don’t trap themselves with rigid plans. Instead they understand negotiation as a process of exploration that demands ongoing learning, adapting, and influencing. Their agility enables them to reach agreement when others would be stalemated. Michael Wheeler illuminates the improvisational nature of negotiation, drawing on his own research and his work with Program on Negotiation colleagues. He explains how the best practices of diplomats such as George J. Mitchell, dealmaker Bruce Wasserstein, and Hollywood producer Jerry Weintraub apply to everyday transactions like selling a house, buying a car, or landing a new contract. Wheeler also draws lessons on agility and creativity from fields like jazz, sports, theater, and even military science.
Getting Past No
Author: William Ury
Offers advice on how to negotiate with difficult people, showing readers how to stay cool under pressure, disarm an adversary, and stand up for themselves without provoking opposition
Getting to Yes
Author: Roger Fisher, William L. Ury, Bruce Patton
The key text on problem-solving negotiation-updated and revised Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken. From the Trade Paperback edition.
This enhanced digital edition features ten exclusive video commentaries from America's favorite CEO Jack Welch, who shares his trademark straight-talk advice and real-world management philosophy with readers at every level of an organization. Jack Welch knows how to win. During his forty-year career at General Electric, he led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management has become the gold standard in business, with his relentless focus on people, teamwork, and profits. Now regarded as the bible of business, Winning lays out the answers to the most difficult questions people face both on and off the job—from line workers to MBAs, from project managers to senior executives. Video commentary from Jack Welch expands on the book's treatment of the real "stuff" of work—the importance of positive energy in a leader, the proper role of HR within an organization, how to lead change effectively, why strategy doesn't have to be rocket science, the potential pitfalls of mergers and acquisitions, how to launch a new business within a big company, and more. The insights and solutions offered in the text, combined with lively video interviews with Welch, will change the way you work, lead, and succeed.
Empresas y personas
Author: Quintanilla Pardo, Ismael
Publisher: Ediciones Díaz de Santos
La revolución tecnológica que estamos experimentando -y que aún no parece haber alcanzado su punto culminante- está afectando y alterando grandemente nuestro modo de vida material y social impulsándonos hacia un mundo de información yconocimiento que aumentan constantemente y a ritmo acelerado. El resultado más acentuado ha sido -esta siendo- la sustitución del capital convencional ( ysus aspectos más tangibles, fábricas y cadenas de montaje) por el capital humano. Este libro versa sobre esto, y aspira a ser un instrumento de gestión perotambién es un documento para la reflexión. Está escrito por un psicólogo social convencido de que los actuales directivos, y muy especialmente, los directivos de recursos humanos, no deberían ser meros motivadores coyunturales o resolutorios de conflictos. Sino, sobre todo, estrategas capaces de afrontar la complejidad, reducir la incertidumbre y acumular constantemente conocimientos para mejorar los sistemas y los procedimientos de trabajo.INDICE: Nacidos para cambiar. Empresas y personas. Estereotipos y tópicosempresariales. Evolución de los valores y principios directivos: hacia la empresa personalizada y compleja. La empresa personalizada: Participación e implicación de las personas. La empresa compleja: La red, la incertidumbre y la cultura de la instantaneidad. La gestión del conocimiento.
La Gestión del conocimiento
Author: Federación Española de Sociedades de Archivística, Biblioteconomía y Documentación
Esta monografía abarca desde un punto de vista teórico-práctico un ámbito de la Sociología cada vez más relevante, el Análisis y la Gestión Estratégica del Clima Laboral en empresas y organizaciones. Hoy sabemos que el Capital Humano, es decir, las capacidades, conocimientos y actitudes de las personas que componen la organización, van a determinar en gran medida su éxito en términos económicos y de reconocimiento dentro de la comunidad. Por ello, generar un contexto de trabajo en que las personas sean capaces de aportar lo mejor de sí mismas, de una forma voluntaria y sostenible en el tiempo es relevante de cara al éxito empresarial, además de ser parte importante de su responsabilidad social. Este libro aporta los conocimientos teórico- prácticos necesarios para poder gestionar en el tiempo dicho contexto o Clima Laboral, detectando, analizando y activando las palancas de mejora de aquellos aspectos de la vida laboral que más influyen sobre las actitudes de satisfacción y compromiso en el trabajo y reconociendo el Liderazgo como uno de los principales agentes de cambio y mejora del Clima Laboral.
Author: Martin Lindstrom
"Hired by the world's leading brands to find out what makes their customers tick, Martin Lindstrom spends 300 nights a year overseas, closely observing people in their homes. His goal: to uncover their hidden desires and turn them into breakthrough products for the world's leading brands. In a world besotted by the power of Big Data, he works like a modern-day Sherlock Holmes, accumulating small clues to help solve a stunningly diverse array of challenges. In Switzerland, a stuffed teddy bear in a teenage girl's bedroom helped revolutionize 1,000 stores, spread across twenty countries, for one of Europe's largest fashion retailers. In Dubai, a bracelet strung with pearls helped Jenny Craig offset its declining membership in the United States and increase loyalty by 159 percent in only a year. And in China, the look of a car dashboard led to the design of the Roomba vacuum - a great American success story. How? Lindstrom connects the dots in this globetrotting narrative that will fascinate not only marketers and brand managers, but anyone interested in the infinite variations of human behavior. The Desire Hunter combines armchair travel with forensic psychology into an interlocking series of international clue-gathering detective stories. It presents a rare behind-the-scenes look at what it takes to create global brands; and along the way, reveals surprising and counter-intuitive truths about what connects us all as humans"--
The author brings his innovative system of forging instant connections to the workplace, providing the fundamentals for creating and maintaining effective business relationships.
This text provides a comprehensive introduction to the new field of knowledge management. It approaches the subject from a management rather than a highly technical point of view, and provides students with a state-of-the-art survey of KM and its implementation in diverse organizations. The text covers the nature of knowledge (tacit and explicit), the origins and units of organizational knowledge, and the evolution of knowledge management in contemporary society. It explores the implementation and utilization of knowledge management systems, and how to measure their impact, outputs, and benefits. The book includes a variety of original case studies that illustrate specific situations in which the absence or existence of knowledge management systems has been crucial to the organization's actions. Charts and figures throughout help clarify more complex phenomena and classifications, and each chapter includes review questions and a comprehensive index.
A brilliant guide to living a happier life (even if it's not so perfect) Bestselling author Tal Ben-Shahar has done it again. In Being Happy (originally published in hardcover as The Pursuit of Perfect, 978-0-07160882-4), he gives you not only you the theory but also the tools to help you learn how to accept life as it actually is instead of what you think it should be. By using the science of positive psychology along with acceptance, Ben-Shahar shows you how to escape the rat race and begin living a life of serenity, happiness, and fulfillment. With the same technique that made Happier such a great success, Being Happy shows you how to let go of unrealistic expectations and truly accept your emotions for a more serene life. Praise for Ben-Shahar: "[Tal Ben-Shahar has] a rare brand of good sense that is embedded in scientific knowledge about how to increase happiness." -- Martin E. P. Seligman, author of Authentic Happiness "Ben-Shahar teaches that happiness isn’t as elusive as people think." -- Publishers Weekly "One of the most popular teachers in Harvard’s recent history." -- Ellen J. Langer, author of Mindfulness and On Becoming an Artist Tal Ben-Shahar is the New York Times bestselling author of Happier. He consults and lectures around the world to executives in multinational corporations, the general public, and at-risk populations. For more information, visit www.talbenshahar.com
This book is the first history of Silicon Valley from 1900 to 2013. It is a comprehensive study of the greatest creation of wealth in the history of the planet. It gives a chronological narrative covering a century of innovation and entrepreneurship, from the establishment of Stanford University to the age of Google and Facebook. A group of case studies describes innovations and narratives about radio, the US defense industry, HP, microchips, Fairchild Semiconductor and Intel, venture capital, Xerox PARC, software, Apple Computer, and the internet. Silicon Valley did not happen in a vacuum: this book also explores the surrounding social and cultural environment of the Bay Area.
Author: Karl Erik Sveiby, Tom Lloyd
Publisher: Trafalgar Square Publishing
This guide examines knowhow: the ability of a company's employees to solve complex problems, a valuable asset often overlooked by companies. The authors see the management of knowhow as the main challenge facing businesses of any type during the 1990s, aiming to put the individual back at the centre of the business stage.